DoX FAQs
What is DoX?
DoX for AppExchange is a unified desktop file manager that enables users to locate, file and share documents regardless of where they are stored. With DoX you can transfer and share documents between your desktop, Salesforce and Amazon S3. DoX provides instant document collaboration with zero setup and zero administration. Custom desktop and virtual folder views simplify folder navigation and eliminate the need to sift through unused folders.
Does it matter what Salesforce Edition we use?
DoX works with Salesforce Professional, Enterprise, and Unlimited Editions. DoX does not work with the Team Edition because Team Edition does not have API access. DoX inherits the customizations, capabilities, and limitations that exist in your Salesforce account.
Does every Salesforce user need a DoX license?
No, any number of Salesforce users in your org can license DoX.
Does every DoX user need a Salesforce license?
Yes, a Salesforce license is required to use DoX.
How do I license DoX?
After clicking the "Get It Now" button and installing DoX, you will need to run the License Manager to enable named users in your Salesforce account. Once you have selected the users, the License Manager creates an email that you send to us so that we can provision your license. Here is a link to the License Manager application.
What if I decide that DoX doesn't suit my needs?
If you think there is something missing or you feel the product has a shortcoming, please call, email, or use the suggestion box in the application to log a bug or request a feature. We are constantly listening to customer feedback and feature requests. If the product is not a fit for your needs you can easily remove it from your Salesforce account under the Setup > App Setup menu.
How much does DoX cost?
$48 per user per year.
Do you offer volume discounts?
Yes, for groups requiring 50 or more seats, please call (650) 302-9231.
What is your security policy?
DoX uses your personal computer to communicate directly with your Salesforce account. All transactions take place directly between the DoX application and Salesforce and are conducted using the Secure Sockets Layer (SSL) protocol. All transactions conform to the AppExchange API security policy, and the policy that you have established for the users in your Salesforce account. No data is ever transmitted to us or to any other database. We never store your username or password. Our servers are only used for the initial download of the runtime control. For additional security information about our technology and the competitive advantages, please read the following white papers about our native architecture:
- The Native Application Advantage Whitepaper
- The DreamFactory Customer Privacy and Security Whitepaper
- The Technical Security White Paper has additional information about
DreamFactory Runtime security.
What is your privacy policy?
DoX uses your personal computer to communicate directly with your Salesforce account. We never see your data, your username, your password, or your session ID. You get the DoX application files from us once, and then you are done: we are not "hosting" anything. Any personal data that you explicitly send to us, for example to request information, will be used solely for tracking product downloads, building customer relationships, and providing technical support. Your personal information will never be transferred to a third party or become linked to any database external to DreamFactory Software, Inc.