To Authenticate Zendesk with Active Directory, book a demo with DreamFactory. DreamFactory is an open source API gateway that can handle all of your customized integrations.
What is DreamFactory?
DreamFactory is the premier API lifecycle management platform.
It eliminates duplication of effort in code development, documentation, and testing by allowing you to model your application easily and create fully-documented REST API.
This enables agile application developers to build, deploy and maintain new applications faster.
DreamFactory's capabilities go well beyond integrating APIs with a wide range of authentication providers. Additional security-related features include:
- Automated API key management
- Granular role-based access controls, allowing you to restrict APIs to specific endpoints and even limit access by HTTP method
- Request volume limiting on a per-service, per-user, and even a per-endpoint basis
- The ability to extend endpoints using custom scripting, allowing for data masking, input validation, geofencing, and much more
What is Zendesk?
Zendesk is a San Francisco-based company that builds customer service software to help companies create and manage interactions with their customers.
Zendesk's customer service software helps companies nurture leads, resolve issues faster, collect feedback, and ultimately deliver an exceptional experience.
Zendesk includes integrated customer support, sales and marketing software. The service is built for businesses of all sizes and can be used on all major operating platforms.
What is Active Directory?
Active Directory is a directory services solution developed by Microsoft that is commonly used for enterprise identity management. Developers desiring to incorporate Active Directory authentication into API-based authentication workflows can do so in just minutes using the DreamFactory Platform.
In addition to offering support for Active Directory-based API authentication, DreamFactory can map Active Directory groups to roles in order to ensure users are assigned appropriate API restrictions according to their responsibilities. If you'd like to learn more about DreamFactory's group-to-role mapping capabilities, see the documentation Mapping Roles to AD Groups,
Active Directory is just one of several authentication schemes supported by DreamFactory, including LDAP, basic authentication, SAML, OAuth, and OpenID. All of these schemes can easily be configured within DreamFactory's web-based administration console. Once configured, integrating LDAP-based authentication into your DreamFactory-backed application workflow is a snap.